PAGS’ mission is to promote financial democratization in Brazil, a country dominated by a few powerful banking institutions, to which a vast majority of the population do not have access. Nowadays, millions of micro and small entrepreneurs (previously unbanked) and consumers are users of PAGS’ services, which represents a relevant financial inclusion, made in practice and with visible results across the country. PAGS offers everything in a simple, digital, mobile-first and cost-effective solution.

The ESG vocation in PAGS was born centered in our relationship with both merchants and consumers. The company has been generating a great positive impact on society throughout millions of stakeholders. Currently, PAGS has more than 15.8 million active clients and 7.3 active merchants, with 40% of formalization ratio of new entrepreneurs.

Combining innovation and technology, we aim at increasingly sustainable businesses, while promoting diversity and reducing the country’s enormous social inequalities. Our trajectory is based on constant evolution and the creation of shared value with society and our stakeholders.

Sustainability Report 2021

The Sustainability Report 2021 was approved by the ESG Committee which reports to the Board of Directors. The Report is fully aligned with the sustainability standards of the GRI 101: Foundation 2016, and the economic, environmental, social and governance information contained therein refer to the period from January 1 to December 31, 2021.


See also the Sustainability Report 2020:

Recognition and Associations

PagBank PagSeguro is a signatory of the United Nations Global Compact, the largest voluntary corporate sustainability initiative in the world. Click here to access the United Nations Global Compact platform.

PagBank PagSeguro has the Women on Board (WOB) seal, an independent, non-profit initiative that recognizes companies that have at least two women on their Boards of Directors. The company’s Board of Directors* is composed of 43% women. Click here to access the Women on Board (WOB) platform.

*The Board of Directors is linked to PagSeguro Digital and not to PagSeguro Brasil.

PagBank PagSeguro respond to CDP climate change questionnaire since 2022 and have been recognized with a C score, which indicates that the company has a disclosure level of it climate change impacts and are able to taking coordinated actions to address climate issues. Click here to access the CDP platform.

PagBank PagSeguro discloses its GHG Inventory since 2019 on the Public Registry platform of the Brazil GHG Protocol Program and received the Gold Seal recognition for the years 2020 and 2021. Click here to access the Public Registry platform.

GHG Inventory

In terms of the environment and climate change management, PagBank PagSeguro conducted and verified by third-party its first Inventories of Greenhouse Gas Emissions, considering the periods of 2019, 2020 and 2021. Aiming to become a carbon-neutral company, PagBank PagSeguro offset 100% of its Scopes 1, 2 and 3 emissions for the years 2019, 2020, and 2021 by purchasing carbon credits from forestry (REED+) and biogas projects. The company is also looking for new ways to reduce and mitigate its climate impacts from year to year.

Emissions (tCO2e)
2019 2020 2021
Scope 1 111.999 174.708 307.255
Scope 2 468.658 191.800 470.146
Scope 3 2,193.921 3,331.706 4,447.055
Total 2,774.578 3,698.214 5,224.456
Emission Intensity (per employee) 1.08 0.80 0.77

ESG Commitee

PAGS has established an ESG Committee, which will report to the Board of Directors, formed by the following professionals of the Company:

Name Office
Ricardo Dutra da Silva Chairman
Alexandre Magnani Member
Arthur Gaulke Schunck Member
Carol Elizabeth Conway Member
Eric Krahembuhl de Oliveira Member
Fabiana Verdicchio Member
Sadami Ikegari Member
Victoria Rozsavolgyi Bortolin Member